Terms & Conditions

Tel: 01603393796

Email: admin@MaeCosmetics.com
Mae Cosmetics 6 St Gregorys Alley, Norwich, UK

Deposits are non-refundable. We allow clients to move their appointment once only, if you would like to rearrange your appointment, it must be before the 72 hour time period and you must provide an alternate date.
 

If you are more than 10 minutes late to your appointment we will not be able to carry out the treatment due to the time needed to carry out safe practice with the nature of our procedures. In these circumstances this will result in a loss of the deposit, clients will need to rebook.
 

If you have booked a course of sessions or a complimentary top up and haven't given us 72 hours notice you will forfeit the session and there will be a loss of deposit or a minimum £50 charge to rebook. 

Deposits are required upon booking an appointment time to secure the booking.  Deposits are non refundable. 
 

If you have booked a course of sessions or a complimentary top up and haven't given us 72 hours notice you will forfeit the session and there will be a loss of deposit or a minimum £50 charge to rebook. 

We do not offer refunds on treatments.

We allow clients to reschedule their appointment up to 72 hour’s notice of their initial appointment. If contact has not been made within the notice period you will lose your deposit. We only allow clients to reschedule their appointment 1 time and an alternate date must be provided when cancelling.
 

For complimentary treatments or a course of sessions client's must still provide 72 hours notice to reschedule. There will be a £50 re-scheduling fee for moving a appointment within the time period. If you have book a course of sessions you will forfeit the session that's missed if you do not let us know within 72 hours that you cannot make the appointment.

From The People

His knowledge in his specialist fields and beyond, have helped me so much with the issues I have had. I have gone in with pain and he's instantly known what the problem is and put it right whilst explaining how/what's caused it. The combination of being extremely accomplished in both osteopathy and cranio sacral therapy is a gold dusted godsend. I always feel completely at ease and completely confident when going to Ross with issues.

— Dom

Ross has been nothing more than an exemplary osteopath for me and everyone I have recommended him too. After resolving my Long standing back and neck issues I can not recommend him any higher than I do.Super calming and soothing space which enables you to feel safe and relaxed.

— Leon Cook

After 6months of pain in my shoulder. I attended Ross' clinic. It was a very provisional and calm environment. After explaining my issues i had been suffering Ross was able to diagnosis and fix the problem. There was no pressure of a follow up visit as Ross was confident I was now sorted... and he was right. Cannot recommend this guy high enough. Cheers

— Lewis Cummins

Had the most amazing experience at Mae, was my first time getting any type of filler and I had been following the clinic online for a while. I went with lead technician Danielle and she was a dream start to finish, made me feel so at ease and comfortable not to mention my results were more than I could have wished for! Not only are you paying for the work carried out but the whole vibe and aesthetic of the clinic is beautiful which feels like a luxury, worth every penny. Love everything they offer and what they stand for; looking forward to returning cannot recommend enough!

— Ella

Recently had my eyebrows done at Mae Cosmetics Clinic and I’m so impressed with them and cannot wait to have my top up next week. Danielle was extremely professional, explained everything and gave great aftercare advice. Thank you to both Danielle and Sasha

— Beth Louise

All Reviews

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